BCX has identified and contained a cybersecurity incident affecting a limited area within a legacy testing environment, separate from its live production systems. Based on the investigation to date, there is no evidence that live customer environments or live customer data have been compromised.

Specialist teams are continuing to assess the information involved and identify any people or organisations whose legacy information may have been affected. The Information Regulator has been notified. We are contacting relevant parties directly as the assessment progresses and will provide further information if material findings change.

Please remain alert to unexpected messages claiming to relate to this incident. Do not disclose passwords or one-time PINs and report suspicious messages through your usual security channels. Customers with questions should contact their BCX account manager. Media enquiries should be sent to media@telkom.co.za.