Tim Coetzee – BCX chief of private enterprise sales, discusses how customers interact with their bank across various channels. Therefore, he discusses the importance of the Omni-channel strategy.
If you’re looking for new approaches and new ideas, information technology is a great place to start. Today, the Cloud is the primary source of IT innovation. The Cloud is agile, elastic, and iterative – an excellent foundation for building customer engagement.
The last five or so years have seen an explosion of social collaboration tools, so how do you ensure they’re used effectively within your organisation, instead of being abused by employees?
America’s tech giants are rapidly expanding their data centre capacities to keep the world connected.
